About Us
Help Desk & Operations

Take Customer Services to Higher Level

Technology never stops evolving. To sustain superior customer service, your business must continually rethink and enhance its systems support strategies. Burhan Technology, Inc. offers help desk management services uniquely geared to your business operations, so you can propel customer service to the next level, even in the most demanding environments.

 

Capabilities Include:

  • Technical Support and Methodology Development
  • Help Desk Assessment
  • Develop a strategy based on an in-depth assessment of your help desk to improve performance and productivity while minimizing your risk and costs.
  • Regulatory Compliance, Policy Development and Documentation
  • IT Operations Planning, Development and Documentation
  • SLA Development
  • Service Systems Design and Implementation
  • Microsoft Dynamics CRM Service
  • Desktop Deployment
  • Utilize our experienced team to successfully upgrade your hardware, operating systems, applications and connectivity.
  • Service System / ACD Integration
  • Aspect
  • Avaya
  • Nortel
  • Staffing / Skill Requirements Development and Staffing Fulfillment